This page explains our privacy policy and contains important information about our privacy practices related to Personal Information collected via our applications (“Site”). 

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1. Introduction

This Privacy Policy explains how Alvargo, LLC (“Alvargo”, “we”, “our”, or “us”) collects, shares, and uses the information that we collect that relates to you (“Personal Information”) when you visit any Site which links to this Privacy Policy (“Policy”).

It applies only to our Site, and does not apply to any third-party websites, services, products, or applications – even if they are made available by us or accessible through our Site. This Privacy Policy applies to you whenever you visit our Site.

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2. Information We Collect About You

We collect Personal Information about you for several different purposes. For the most part, we use Personal Information in order to provide and improve the Site, to administer and help you manage your use of the Site (including your account, if you are an account holder), and to enable us to help you customize your experience using the Site.

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2.1 Information that You Provide

We collect information about you that you provide to us when you create an account, sign up to receive communications, or otherwise use Site or interact with us, including:

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• Your name, email address, mailing address, phone number.

• Any other information that you provide to us voluntarily, including any survey responses, participation in promotions or contests, or referrals.

• We also automatically collect information about you and the devices you use to access the Site, including:

• Location Information. Information about where you are located, such as using Internet Protocol (IP) address for a rough geolocation. We may use location information to improve and personalize the Site and to contact you about service offerings that may be of interest to you. 

• Device Information. Information about your devices and information about how your devices interact with the Site.

• Use Information. Information about how you use the Site (we refer to this information as “Log Data”). Log Data may include information such as a User’s IP address, browser type, operating system, the web page that a User was visiting before accessing the Site, the pages or features of the Site with which a User engaged and the time spent on those pages or features, the links within the Site that a User clicked on, and other statistics.

• Other Information. Any other information you upload to, or that is derived from, your use of the Site.

2.2 Information We Collect About You Using Cookies

We also collect information about you and the devices you use to access the Site through the use of “cookies,” which are small text files that are saved by your browser when you access the Site. We may use both session cookies and persistent cookies; unlike persistent cookies, session cookies are deleted when you log off from the Site and close your browser.

Although most browsers are set by default to automatically accept cookies, you can adjust your browser settings to either stop accepting cookies or to prompt you before accepting cookies. Please note, however, that if you don’t accept cookies you may not be able to access and use certain features of the Site.

We may use the information derived from the cookies placed on your device for any of the following purposes:

• We collect information about you and your use of the Site through cookies and similar tracking technologies.

• To identify that you’ve visited our Site and to remember that you have visited us before.

• To tell us how and when you interact with the Site.

• To monitor aggregate usage and web traffic routing on the Site.

• To enable our affiliates and third-party partners to use cookies to track your behavior when using the Site, or any partner or third-party service or site, including the way you interact across sites outside of the Site.

• To customize and improve the Site.

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This Privacy Policy does not apply to or cover the data use practices of any of our business partners or other third parties once they have collected your Personal Information, and we are not responsible for their privacy policies and practices.

 

3. How We Use and Retain Your Information

We use the information about you that you provide and that we collect from you for a number of purposes, including the following:

• Account setup, administration and management 

• Identity verification 

• Compliance with applicable laws and regulation

• Providing and improving the Site 

• Analytics 

• Fraud prevention 

• Spam and malware protection 

• Enforcing our Terms of Service and other applicable agreements and/or policies 

• Any other purpose disclosed to you or to which you consent 

We retain your information only for as long as is reasonably necessary the purposes listed above, or as permitted by applicable law.

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4. How We Share Your Information With Third Parties

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4.1 We may share Personal Information about you with third-party service providers in order to provide, maintain, and improve our Services, and for the purposes set forth above. These third-party service providers have access to your Personal Information for the purpose of performing certain services on our behalf.

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4.2 Information Disclosed for Our Protection and the Protection of Others

It is our policy to cooperate with government and law enforcement officials and private parties when we believe it is reasonably necessary to do so. Accordingly, we reserve the right to disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary:

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• to satisfy or comply with any applicable law, regulation or legal process or to respond to lawful requests, including subpoenas, warrants or court orders; 

• to protect our property, rights and safety and the rights, property and safety of our Site visitors, third parties or the public in general; and 

• to prevent or stop activity we consider to be illegal or unethical in our sole discretion. 

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4.3 Information Shared with Third Parties for Analytics

We may collect analytics data, or use third-party analytics tools such as Google Analytics, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. We share a unique identifier, like a user ID or hashed email address, with Google to facilitate the service.

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4.4 Sale of Personal Information

Alvargo does not sell your Personal Information.

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5. How We Protect Your Information

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5.1 When You Visit the Site

We take reasonable measures to protect the Personal Information that we collect from you from unauthorized access, misuse, alteration, destruction, and exfiltration. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

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5.2 When You Click Links to and Use Third-Party Sites & Services

Alvargo may link to, and provide you with, opportunities to connect with third-party services, products, websites, or applications (each a “Non-Alvargo Product”). If you choose to use any Non-Alvargo Product, any information that you provide on or to a Non-Alvargo Product is provided directly to the owner of the related website or service and is subject to that third party’s privacy policy.

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Our Privacy Policy does not apply to Non-Alvargo Products and we are not responsible for the content, privacy or security practices and policies of those Non-Alvargo Products. To protect your information we recommend that you carefully review the privacy policies of Non-Alvargo Products that you access.

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6. Your Privacy Rights

6.1 Modifying Your Information

If you have registered on the Site for an account, you can access and modify the Personal Information  associated with your account by changing your account settings on the Site. Note that we are permitted by law to retain some of your information for our records or other legally permitted purposes.

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6.2 Jurisdiction-Specific Rights

In addition to the rights described elsewhere in this Policy, some jurisdictions have additional privacy rights that apply to their residents. If you are a resident of those jurisdictions (e.g. the EU or California), you may have additional rights.

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6.3 Additional California Privacy Rights

If you reside in California, you may request certain details about our disclosure of your Personal Information to third parties for direct marketing purposes during the preceding year.  If you are a California resident and would like to make a request for this information, please reach out to us at the contact information listed below.

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7. Changes to this Privacy Policy

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7.1 We constantly strive to improve our Services and provide our Site visitors with more features and the best possible experience. Any information that we collect from you is subject to this Privacy Policy as in effect at the time such information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you of such changes by posting them on the Site or by sending you an email or other notification, and we’ll also indicate when such changes will become effective.

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If you continue to use the Services after any changes to the Privacy Policy have been posted and become effective, that means you agree to all of the changes.

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8. Contact Us

Please don’t hesitate to contact us at (904) 815-8282 or by email at support@alvargo.us if you have any questions about our Privacy Policy or to exercise your rights hereunder.